Limited Lifetime Warranty
Every Shinola Runwell Turntable is guaranteed for life against manufacturing defects under the terms and conditions of our Limited Lifetime Warranty as described herein. Any defective component (excluding the cartridge, slipmat and belt) will be repaired or replaced by Shinola. If we cannot repair your turntable and the exact model is not available for replacement, a model of equal value will be provided. A copy of the receipt or your completed online product registration is required as proof of purchase. A check or money order payable to Shinola/Detroit, LLC in the amount of $50.00 will be required as a service and handling fee for all warranty services. This fee is subject to change.
THIS LIMITED WARRANTY DOES NOT COVER ANY DAMAGE OR OPERATIONAL FAILURE CAUSED BY:
Anything not within Shinola’s control. Specifically, this warranty shall not cover damage caused by improper handling, use or care on the part of the owner or any third party (other than any authorized Shinola sales or service personnel).
An accident of any kind, negligence, or any intentional act by the owner or any third party.
ADDITIONAL EXCLUSIONS; VOIDABILITY
This Limited Warranty shall not apply to or cover any damage to or failure of the cartridge (including stylus), slipmat or belt provided with this purchase. Further, this Limited Warranty shall not apply and shall be void with respect to (i) turntables with serial numbers (located on the platter and back plate) that have been defaced or altered or (ii) any repair, alteration, or modification made by persons other than Shinola personnel or a Shinola authorized dealer or service provider.
The Limited Warranty described herein is the sole and exclusive warranty for this product and is granted in lieu of any other warranty expressed, implied or statutory, including any warranty of merchant-ability or fitness for a particular purpose, each of which are expressly disclaimed by Shinola.
Shinola shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Shinola has been advised of the possibility of such damages. Shinola’s entire liability shall be limited to replacement or repair at Shinola’s sole option.
REQUESTING WARRANTY AND OTHER REPAIRS
Should you require warranty service, please reach out to firstname.lastname@example.org for instructions on how to send your turntable to our service center.
For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on the type of work requested. You will be notified of such charges prior to Shinola commencing the requested repair(s). Shinola will commence such repairs only upon your prior approval to such charges.
In addition to the repair charges, if required, a service and handling fee of $50.00 will be charged for all repairs and warranty service. Such fee must be prepaid by check or money order payable to “Shinola/ Detroit, LLC” at the time of delivery of the turntable to the repair center. This fee is subject to change.
SHINOLA STANDS BY OUR PRODUCTS AND TAKES YOUR PATRONAGE AS A PRIVILEGE.
In order to receive the maximum level of service, we ask you to please register your turntable by visiting www.shinola.com/audio-registration. While there is no penalty for not registering your turntable, proof of purchase is required for warranty service.
WE ARE HERE TO HELP YOU
If you have any concerns or questions, don’t hesitate to contact us.