1-Year Limited Warranty
At Shinola, we believe in making things that last. To back up our commitment to an enduring audio experience that’s music to your ears, every set of Shinola Speakers is warranted for one (1) year against manufacturing defects.
Register your speakers by visiting us online at https://www.shinola.com/product-registration. While registering is not required to activate the warranty, registration allows us to help you quickly and easily throughout the life of your speakers.
Any defective component (subject to the exclusions set forth below) will be repaired or replaced by Shinola. If we cannot repair your speakers and the exact model is not available for replacement, a gift card in the amount of your original purchase will be provided. A copy of the receipt is required as proof of purchase.
Exclusions and Voidability
This Limited Warranty shall not apply to or cover anything not within Shinola’s control. Specifically, this warranty shall not cover damage caused by improper handling, use or care on the part of the owner or any third party (other than any authorized Shinola sales or service personnel), including, but not limited to, connecting a pre-amplified power source to the speaker input integral damages from third party repairs or modifications, any accidental/physical damage of any degree, negligence, or any intentional act by the owner or any persons other than Shinola personnel.
This Limited Warranty shall not apply and shall be void with respect to (I) speakers with serial numbers (located on the back plate) that have been defaced or altered or (II) any repair, alteration, or modification made by persons other than Shinola personnel.
The Limited Warranty described herein is the sole and exclusive warranty for this product and is granted in lieu of any other warranty expressed, implied or statutory, including any warranty of merchant-ability or fitness for a particular purpose, each of which are expressly disclaimed by Shinola.
Shinola shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Shinola has been advised of the possibility of such damages. Shinola’s entire liability shall be limited to replacement or repair of the speakers at Shinola’s sole option.
Should you require work under warranty, please complete a repair form by visiting us at Shinola.com or a Shinola Retail store, or by reaching out to Shinola Customer Service at +1844-744-6652 or AudioSupport@Shinola.com.
Retain the speakers’ original packaging to ensure your parcel is adequately protected during shipment; should you no longer have the original packaging in its entirety please reach out to AudioSupport@Shinola.com.
For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on the type of work requested. You will be notified of and will be required to approve all such charges prior to Shinola commencing the requested repair(s).
We’re Here to Help
If you have any concerns or questions, don’t hesitate to contact us. There are three ways to get in touch. Fill out the contact form on our website at Shinola.com, give us a call, or send us an email.