90-Day Limited Warranty
Shinola jewelry is crafted with the highest quality materials and manufacturers. We are committed to only working with partners in jewelry production that share our unwavering commitment to quality. This commitment allows us to design beautiful jewelry that is crafted to endure for years to come. To back up that commitment, any defects of the material or workmanship of your jewelry will be covered under warranty for 90 days.
If we cannot repair or replace your product, a store credit will be issued for the original amount paid.
The warranty does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any other party other than Shinola.
Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from shinola.com or one of our authorized retailers. If your product requires replacement, please be advised we cannot also return your original product to you. Please let us know if your product has sentimental value and you do not want the item replaced. We will honor your wishes and repair it to the best of our ability, if a repair is possible.
We try to repair any item before we replace it. While we cannot absolutely preserve the original look and feel of the item, our team completes a repair to best maintain the integrity of the item.
Our jewelry is made using various production techniques including many hand-finishing methods. This means each piece of jewelry is unique in its own details. Slight variations in dimensions and finishing are not viewed as defects.
If a repair is required outside of warranty, you will be notified with the charges required prior to any work being done on your item.
We’re Here to Help
If you have any concerns or questions, don’t hesitate to contact us. There are three ways to get in touch. Fill out the contact form on our website at Shinola.com, give us a call, or send us an email.