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Order by 2pm EST on 2/5 to get engraved gifts in time for Valentine's Day

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Frequently Asked Questions

  • What does it mean when the second hand ticks every 4 seconds instead of every second?
  • What does the Serial Number mean on my watch?
  • What is the difference between automatic and quartz movements?
  • How can magnets affect my automatic watch?
  • Where are the automatic movements built?
  • What are your watch straps made from? And where are they built?
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If you have any concerns or questions, don't hesitate to contact us. We're happy to help! Fill out the contact form, call us, or send us an email.

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+1-844-744-6652

Mon-Fri: 9:00AM-5:00PM ET
Saturday: Closed
Sunday: Closed

Closed MLK Day, January 18, 2021

Contact Form

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Email

customerservice@shinola.com

You will receive a response within 48 hours, Mon-Fri. If your inquiry is time-sensitive, please call us at +1-844-744-6652.

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